Yes, all customers will receive an order number after placing their orders successfully. Please contact us if you don't receive an order confirmation number within 24 hours. Also, check your Junk folder to see if your confirmation email was sent there as this happens often.
It takes 7-21 business days for all orders to arrive. Please note that these are estimates and it may take longer depending on where you live or if it is a busy time of the year like Christmas season. Inclement weather may also affect shipment. You will also be given a Tracking Number that will enable you locate your item online anytime. Additionally, we also send SMS and email updates. We advice our customers to include their telephone number during checkout. When the courier drops off your package at your destination, you will immediately get a text (+ email) message and this can be very helpful.
If you still did not get your order in 60 days, Please check your local post office first. If that fails, contact us on email@example.com and we will refund you 100%.
NOTE: The shipping time does not include the dispatch time, which is generally 1-3 business days.
You can click on the link in the e-mail we sent you once the order has been shipped out, You can also check on the status of your order at any time by going to the following link, click HERE
It usually takes between 3-5 business days. Upon receiving your tracking number, click here “TRACK MY ORDER” or the link at the bottom of our homepage to track your item in transit. We receive the tracking number from the shipping company and will make sure you get it to you as soon as possible. If the tracking info is not available, Please check back later.
We all expect computing systems from different couriers/ businesses to communicate seamlessly when tracking packages. However, issues sometimes arise that causes minor delays in displaying tracking information online. Other times, where one tracking websites might show error messages, others may show current info. Additionally, we send SMS or Email updates to keep you informed of where your package is. Please include your email address and telephone No. when you checkout. It does prove to be very helpful in the end. Add zonegears.com to your whitelist and check your junk folder also.