Return Policy

  • Returned items are accepted within 30 days of delivery.
  • We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
  • Simply contact our support team at if you have any questions regarding your return.
  • All returned items must be repacked and returned in their original packaging for protection.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products please call Customer Service at+1 209 257 4936 (Mon-Fri: 8:00AM - 2:30AM PST) / for resolution.


Return Procedure

  • Please review our Return Policy before completing these steps.
  • Standard Package Shipments (UPS/FedEx delivery):
  • Please contact us so an RMA number can be generated for your return.
  • Returns without an RMA number WILL NOT be accepted.
  • Failure to fill in all required fields will delay the processing of your return.
  • Freight/Pallet Shipments (including display cases):
    • Please contact us so an RMA number can be generated for your return.
    • Clearly write/label all sides of the shipment with the assigned RMA number.
    • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
  • Please allow 15 days from the date we receive the return for inspection and credit where due.

Rue holland N67
Tangier, Morocco , 90010