Return Policy

  • Returned items are accepted within 30 days of delivery.
  • We recommend that you insure packages being returned for your protection, as customer is responsible for any damage that occurs during return shipment.
  • Simply contact our support team at support@zonegears.com if you have any questions regarding your return.
  • All returned items must be repacked and returned in their original packaging for protection.
  • Returned merchandise that is damaged upon receipt will not be credited.
  • Customers are responsible for the initial shipping cost.
  • Custom displays and customized products, including orders with custom text, imprinting or graphics are non refundable.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@zonegears.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

Special Note: Customers returning items that were received damaged, defective and/or miss-shipped products please call Customer Service at+1 209 257 4936 (Mon-Fri: 8:00AM - 2:30AM PST) / support@Zonegears.com for resolution.

 

Return Procedure

  • Please review our Return Policy before completing these steps.
  • Standard Package Shipments (UPS/FedEx delivery):
  • Please contact us so an RMA number can be generated for your return.
  • Returns without an RMA number WILL NOT be accepted.
  • Failure to fill in all required fields will delay the processing of your return.
  • Freight/Pallet Shipments (including display cases):
    • Please contact us so an RMA number can be generated for your return.
    • Clearly write/label all sides of the shipment with the assigned RMA number.
    • Freight Returns will NOT be accepted without a valid RMA number clearly marked on the outside of the package/crate.
  • Please allow 15 days from the date we receive the return for inspection and credit where due.

ZoneGears
Rue holland N67
Tangier, Morocco , 90010

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